info@ionet.com.co

COL: (+574)4440232 - USA: +1(305)2676604

COL: (+574)4440232 - USA: +1(305)2676604

Remote Tech Support

OUR SERVICES

Remote Tech Support

Is a service that allows evaluating, diagnosing, and repairing systems from a remote connection using licensed and secure software, only requiring an internet connection by users.

Garantice el funcionamiento óptimo y mantenga bajo control su infraestructura de sistemas.

We ensure optimal operation and keep your systems infrastructure under control.

Contacto por el aplicativo SATI o por llamada, para solucionar los requerimientos de manera rápida y eficiente.​

The customer contacts the technical support service using our SATI application or through a call, in which a technician will be available to help with all requirements quickly and efficiently.

Acceso a una asistencia rápida desde cualquier parte del mundo en el que tenga conexión a internet.

Remote support allows customers to access quick assistance from anywhere in the world where they have an internet connection during our hours of operation.

El 85% de los requerimientos en los sistemas se pueden solucionar remotamente.

85% of the systems requirements can be solved remotely, which makes it much faster, cheaper, and therefore, efficient.

Contamos con un Software licenciado y seguro.

We have a licensed and secure software; with it we access with encrypted connections through SSL to our clients' computers with their prior authorization in a fast and fluid way.

Presentamos soluciones inmediatas y seguras con el fin de mantener la estabilidad de su sistema.​

We provide immediate and secure solutions to maintain the stability of your system.

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    Our Services

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    Remote Tech Support

    We can help you with everyday difficulties
    fast and remotely using our licensed remote control software.

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    Cloud Platform Administration

    We can manage your cloud infrastructure like cloud servers, email or storage so you can focus on your productive tasks.

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    Remote Server Support

    We can manage, backup and optimize your servers from anywhere and make sure they
    are secure and robust.

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    Remote VoIP Support

    Communicate fast and reliably with your
    offices and branches around the world.

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    Advanced Backups

    This innovative service combines a state of
    the art thread detection mecanism and a
    cloud connected backup to ensure your files
    dont get lost.

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    Server Virtualization

    If you have more than one server we can virtualize them either on the cloud or on premises so you can manage them more efficiently.